A Lucia host is usually the first and last point of contact to the guest and vital in creating that first and never-ending last impression.
Hosts should be welcoming, friendly and helpful. Hosts are required to champion the booking system and the Lucia service criteria. The purpose of the role is greeting guests, deal with enquiries, answering telephones and take bookings both face to face and over the telephone.
Department
Front of House
Line Manager & Key Relationships
Restaurant Manager, Guest Experience Manager
Day & Work Patterns
Varied shifts including evening and weekends dependent on business needs.
Key Competencies
Presentation, Communication Skills, Excellent Telephone Manner, Friendly and Attentive.
Qualifications
N/A.
AREAS OF RESPONSIBILITY
Answering Telephones
Answering telephones to the company standard, being friendly, polite and helpful.
Taking and Handling Reservations/ Enquiries
Hosts will be fully trained on how to use the booking system. You will be expected to make reservations and answer guest enquiries in relation to bookings.
Assist the Guest Experience Manager
You will often be required to assist the Guest Experience Manager (GEM) in any upcoming events / pop-ups.
Assistance in the Restaurant during service
Assisting servers and management staff during peak business hours such as helping to relay and set tables.
Champion Service for Lucia
Hosts are often the first and last encounter a guest has with our brand. Its therefore vital that all hosts champion Lucia Service and are always presentable, genuine and friendly.
