Lucia all





A Lucia host is usually the first and last point of contact to the guest and vital in creating that first and never-ending last impression.

Hosts should be welcoming, friendly and helpful. Hosts are required to champion the booking system and the Lucia service criteria. The purpose of the role is greeting guests, deal with enquiries, answering telephones and take bookings both face to face and over the telephone.

Front of House

Line Manager & Key Relationships
Restaurant Manager, Guest Experience Manager

Day & Work Patterns
Varied shifts including evening and weekends dependent on business needs.

Key Competencies
Presentation, Communication Skills, Excellent Telephone Manner, Friendly and Attentive.



Answering Telephones

Answering telephones to the company standard, being friendly, polite and helpful.

Taking and Handling Reservations/ Enquiries

Hosts will be fully trained on how to use the booking system. You will be expected to make reservations and answer guest enquiries in relation to bookings.

Assist the Guest Experience Manager

You will often be required to assist the Guest Experience Manager (GEM) in any upcoming events / pop-ups.

Assistance in the Restaurant during service

Assisting servers and management staff during peak business hours such as helping to relay and set tables.

Champion Service for Lucia

Hosts are often the first and last encounter a guest has with our brand. Its therefore vital that all hosts champion Lucia Service and are always presentable, genuine and friendly.

Apply below

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We'd love to find out more from you about why you want to work at Lucia. Feel free to add a short video explaining why you're the right person for this role.