a few of our

FREQUENTLY ASKED QUESTIONS

Our friendly staff are always available in person, by phone or by email to answer any questions you may have. Before getting in touch, why not check out the frequent questions we often get asked.

If you cannot find what you're looking for, please click here for ways to contact us.

Where are you located?

York Branch - We are just off Swinegate, through the large alleyway, opposite the Mulberry Bag Department store - (Grape lane) Swine gate East court. YO1 8AJ (13)

Beverley Branch - As you enter Beverley on the A1079, turn right to North Bar Within.

Harrogate Branch - We are close to the center, located at the top of Ripon Road, just past the Royal Hall, HG1 2SX.

What are your opening hours?

We are open all-day everyday from 11am for coffee and cakes. Lunch is served from midday till 10pm. Lucia lounge (1st floor York, ground floor Beverley) is open from 11am till late. After 10pm you may take your party upstairs and enjoy our delicious drinks and nibbles. We only close Christmas day.
Please note: Our Harrogate restaurant is open for diners only until 10PM, as all seating is required during this time. After 10PM, we operate as a bar.

Where is the best place to park?

For full information on all of our restaurants including parking, please click one of the following links:
• Lucia York Information
• Lucia Beverley Information
• Lucia Harrogate Information

How does my loyalty card work?

Your loyalty card entitles you to 10% off your food bill everyday! We will also send you information and exclusive offers for every visit! Enjoy!

I have lost my loyalty card, what should I do?

You are able to request another card by simply following this link in the loyalty card section.

How can I buy a voucher?

You can purchase a voucher from any of our restaurants. Alternatively, apply online following the simple steps in our 'voucher' section.

Can you cater for my dietary requirements?

Yes, we do cater for special dietary requests. Our menu indicates vegetarian dishes and those dishes that are unsuitable for nut allergy sufferers - please click here for more information. For those with Coeliac disease who need to avoid eating gluten, we have a 'Non gluten containing ingredient' menu. For any further enquiries don’t hesitate to give us a call or send us an email.

Where can I find allergen information?

All allergen information is available to view on our menu section or in any of our Restaurants, please just ask!

What are the age requirements for your children’s menu?

Our children’s menu is available for children aged 10 and under, for adults wanting light bites take a look at our Petit Lucia Menu it’s delicious

What is your average waiting time on a weekend?

Weekends are our busiest time, if you just turn up the host/hostess will give you an estimated waiting time for a table.
We will always try our hardest to honour this time however, during really busy periods this time may be longer. Please bare with us.

What’s the atmosphere like?

Lucia wine bar offers an informal dining experience with a range of cliental from students to senior citizens. We have extended wines and cocktails to make it ideal for anyone who just wants relaxing drinks and taste some of our Tapas or have full menu as they wish.

Where can I find the music you are playing?

We like to get into the Latin spirit by playing a selection of Latin radio stations, available to download online! Ask a member of our team to give you the station playing now!

How long can I stay at my table?

At very busy periods a 2 hour seating is put it in place to avoid disappointment for all waiting customers.
At quiet times you may stay as long as you wish!

I have a suggestion for your menu, who do I talk to?

We are always open to suggestions, please ask to speak with a member of our management team who will be delighted to hear from you.

It's my birthday, what can you do for me?

Well, Happy Birthday! Have a drink on us. You can have any of the cocktails on the menu except champagne and jug cocktails, available for the birthday boy/girl only. Proof of age may be required. One drink only, subject to availability.

Can we bring our own birthday cake?

Of course! This is not a problem. We are also more than happy to decorate your table with decorations provided by you.
We have many delicious desserts to suit all tastes, why not give them a try!

Can I smoke on an outside table?

Unfortunately we are a non smoking restaurant. Please ask a member of our team for the designated smoking areas.

Can I bring my dog?

At the manager's discretion, dogs are allowed at certain areas of outside seating. Must be tied securely and well behaved.

No dogs are allowed in the restaurant or bar area after 7PM. If you are dining with us before then, we kindly ask that you vacate your table by this time.

Guide dogs are permitted.

Can I bring my baby & pram to your restaurants?

Yes you are - however due to the size of our restaurants and health and safety measures, prams are not permitted after 8PM. If you are dining with us before then, we kindly ask that you vacate your table by this time.

What is your dress code?

We are an informal fine dining restaurant.

Do your staff keep their tips?

We are all about sharing! All of the daily tips are shared equally between our working staff members with a percentage given to our kitchen.

I have purchased a voucher and not received it yet, what should I do?

Please give us a call or contact us online - we keep proof of postage for all of our vouchers and will try our best to solve this issue the best we can.

Do you accept American Express?

Unfortunately we don’t, we do however accept all other major credit and debit cards.