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In the news...

Living North Magazine

Lucia Wine Bar Review
“Lucia pulls off the trick of having both a relaxed atmosphere, and a touch of glitz”

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Hull Daily Mail

Restaurant review: Lucia Beverley
"It may have been a mild Saturday evening in what is trying to be spring, but in Lucia's Wine Bar & Grill, you are practically on holiday."

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Yorkshire Evening Post

Restaurant review: Lucia
“The bill came to £76.35, which we agreed was terrific value for an excellent evening, with plentiful drink and food, impressive surroundings and a fabulous, fascinating, easy-going atmosphere.”

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Lucia Privacy, Terms & Voucher Sales Information

Thank you for visiting our website. There are a few terms that we need to make you aware of:


Mailing Lists

  • Users who submit data via our website including contact forms, loyalty cards and voucher purchases will be subscribed to our e-newsletter, which is sent approximately once per week.
  • Users may unsubscribe immediately at any time. Please either press 'unsubscribe' at the bottom of the email, or contact us on info@luciawinebar.co.uk


Voucher Terms

  • We use Sage Pay to collect/process transaction information (read their security policy here)
  • Gift Vouchers are valid for use in any Lucia branch.
  • Gift Vouchers do not have an expiry date and are valid for as long as Lucia is trading.
  • Gift Vouchers must be used in full at the time of use.
  • No change or additional vouchers can be issued for unused differences.
  • Customers are asked to present the gift voucher receipt (within the gift pack) when requesting the final bill. Gift voucher packaging alone will not be accepted without the voucher receipt.
  • Selected offers and discounts can be used in conjunction with our vouchers – please ask your waiter at the time of ordering.


Delivery Information

  • All vouchers purchased online are posted in a beautifully packaged gift envelope, free of charge.
  • All vouchers are posted within 3 working days of purchase, subject to your payment clearing within this timeframe.
  • We send all vouchers via Royal Mail 1st Class and retain proof of postage. Whilst we cannot be responsible for lost / damaged post by third parties, proof of purchase is available on request.
  • Payments made via PayPal may take longer to clear and can therefore be subject to delays in postage in some circumstances.


Refunds Policy

  • Refunds are available for 7 days after the purchase date of the voucher. Refunds will only be granted to the customer who initially purchased the voucher – proof of identity may be required.
  • Refunds are not available in cash and will only be refunded back to the Credit / Debit card or PayPal account which was used at the time of purchase.
  • Voucher balances are non-transferable.


Privacy Policy

Lucia is committed to protecting your privacy online. Here is some information on the data we collect, how we protect it and how we use it:

Data Collected
We collect your personal data, which you voluntarily provide to us for registration or other participation in any online interactive activity. We may use this data to contact you with timely offers/news and other information you may have requested and to respond to your specific requests.

Third Parties & sharing data
We do not disclose your data to third parties unless required by law or court order or to allow third parties to provide services to us.

IP Addresses
IP addresses allow us to analyse trends, manage our site and better understand the needs and profiles of our customers.

Cookies
Our site uses cookies. A 'cookie' is a small file that a web site can send to your browser helping us to recognise you as a prior visitor and improve our site for your benefit. You may be able to set your browser to notify you when you receive a cookie.

Access Rights
You have a right to access the personal data that is held about you. Please email us at info@luciawinebar.co.uk if you would like to make a request for data.

Cookie Policy
We take the privacy of visitors to this website very seriously. The purpose of this cookie policy is to inform you about the types of cookies we use on this website, and via our Service.

Website Analytics:
In addition to the cookies described above, the Website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the Web site analyze how you and other users use the Website. The information generated by the cookie about your use of the Website (which may include your IP address, the internet browser and language you use, preferences, the date and hour of your access to the web page and the websites you access after visiting our Website) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the Website, compiling reports on website activity for website operators and providing other services relating to website ac- tivity and Internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of the Website. By using the Website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.



Company Information

White Rose (Ltd) York – Trading in England & Wales, company number: 06896375.